This policy applies to customers in the United States.
How long do I have to return a product?
We accept returns for 30 days from the date your order is shipped. We accept returns of both defective and non-defective products, and we also accept exchanges.
What condition must the product be in?
Returned items must be in new condition — unopened rolls in their original packaging, never used.
Defective, damaged or incorrect items
This covers orders where the product is incorrect, was damaged by the carrier, or is defective in another way.
Send us photographs of the packaging and the product. Once we confirm the item is defective, we will email you a prepaid return label at no cost to you. Defective returns are not charged a restocking fee.
Change of mind
This covers orders where the wrong product was purchased, it doesn't fit, or it is no longer wanted. The product must be unopened and in new condition.
For these returns the customer is responsible for return shipping, and a restocking fee of 15% of the product price applies.
How can I return a product?
Returns can be made in one of two ways:
- In store — bring the item to our Chillicothe store
- By mail — post the item back to us
Our address for both is:
Wallpaper-Inc
44 West Water St.
Chillicothe, Ohio 45601
How to start a return
Contact us with your order number and, for defective items, photographs of the packaging and product. We will confirm the next steps and, where applicable, email your return label.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 7 days to your original payment method.
Shipping costs
Our Shipping Policy explains delivery charges and estimated delivery times for new orders.