Return Policy

This policy applies to customers in the United States.

 

How many days do customers have to return a product?

We accept returns for 30 days from the date your order is shipped.

We accept returns of both defective and non-defective products, and we also accept exchanges.

 

What condition must the product be in?

Returned items must be in new condition - unopened rolls in their original packaging, never used.

 

For defective products
This happens when the product is incorrect, damaged by the carrier, or defective in another way. Send us pictures of the packaging and the product; once we confirm the item is defective, we will email you a prepaid return label at no cost to you. Defective returns are not charged a restocking fee.
 
For customer remorse
This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item. The product must be unopened and in new condition.
For these returns the customer is responsible for return shipping, and a restocking fee of 15% of the product price applies.
 
How can customers return your products?
  • In store
  • By mail

In store or mail to: 44 West Water St., Chillicothe, Ohio 45601

 

How long do refunds take?

Once we receive and inspect your return, refunds are processed within 7 days to your original payment method.

 

How to start a return

Contact us with your order number and, for defective items, photographs of the packaging and product. We will confirm the next steps and, where applicable, email your return label.