Shipping Policy
This page explains how orders from Wallpaper-Inc are packed, priced and delivered, including products that are on display in our store and shipped directly to you.
Shipment processing time
All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or national holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay to your order, we will contact you by email or telephone.
Products on display in our store
Items shown as available in our Chillicothe, Ohio store can be ordered online and shipped directly to your address. On-display items are picked from the same stock and ship on the same schedule and at the same rates as any other order — the processing times and shipping charges described on this page apply in full.
If an on-display item turns out to be damaged or unsellable when we pick it, we will contact you and either source a replacement or refund you in full. You are never charged for an item we cannot ship.
Shipping rates & delivery estimates
Shipping charges are calculated at checkout based on the weight of your order and your delivery address. The exact cost is shown before you pay — there are no additional handling or packaging fees added afterwards.
We ship via the United States Postal Service from our facility in Chillicothe, Ohio 45601. The following methods are available:
| Shipment method | Estimated delivery time | Shipment cost |
|---|---|---|
| USPS Ground Advantage | 2–5 business days after dispatch | Calculated at checkout by weight and destination |
| USPS Priority Mail | 1–3 business days after dispatch | Calculated at checkout by weight and destination |
Delivery estimates are counted from the day your order is dispatched, not the day it is placed. Add the 2–3 business day processing time above to estimate total time to your door.
Delivery times to Alaska, Hawaii and U.S. territories are typically longer than the estimates above. Carrier delays can occasionally occur during peak periods and severe weather; these estimates are provided by USPS and are not guaranteed.
Where we ship
We ship to addresses within the United States, U.S. territories, and APO/FPO/DPO addresses. Orders to P.O. boxes are accepted.
We do not currently ship outside the United States, so no customs charges, duties or import taxes apply to our orders.
Shipment confirmation & order tracking
You will receive a shipment confirmation email once your order has been dispatched, containing your USPS tracking number. Tracking information typically becomes active within 24 hours of dispatch.
Damaged or lost shipments
If your order arrives damaged, please contact us and keep all packaging materials and the damaged goods until the claim is resolved. We will work with USPS to file a claim and will arrange a replacement or refund.
If a tracked shipment does not arrive, contact us and we will open an investigation with USPS on your behalf.
Returns
Our Return Policy explains the options and procedures for returning an order.
Questions about shipping
If anything on this page is unclear, or you need a delivery estimate before ordering, please contact us and we will be glad to help.