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Customer Service
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Hours
Monday through Friday
9:00
am to 5:00 pm EST
Saturday & Sunday - Closed
1-888-WALLCOVER
1-888-925-5268
service@wallpaper-inc.com | |
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Shipping
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Shipping charges to the United States,
Alaska, and Hawaii are $8.50 per order and are
shipped UPS/USPS. Please allow 5-10 business
days for delivery. |
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Shipping charges to Canada are $18.95 per
order. Please allow at least 14 business days for
delivery. |
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You
may request expedited shipping (next day air, second day
air, or 3 day) for an additional charge. If you need
faster delivery call toll free (888-925-5268) for a
quote. |
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Orders will be processed within 24 hours, Monday
through Friday.
Orders received on Saturday, Sunday,
and Holidays will be processed on the following business
day. |
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If
we are unable to ship your order within 48 hours we will
notify you by phone or e-mail. |
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We
also ship to most countries outside the United
States. E-mail us at service@wallpaper-inc.com
for delivery rates to your country. |
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When
ordering by check, we allow 14 business days for your
check to clear before we ship your the order.
Please allow 5-10 business days for
delivery. |
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Samples of wallpaper and border are $2.50
each. Shipping charges do not apply to sample
orders. |
Typographical
Errors
In the event a
product is listed at an incorrect price due to typographical
error or error in pricing information received from our
suppliers, Wallpaper-Inc.com
shall have the
right to refuse or cancel any orders placed for product listed
at the incorrect price. Wallpaper-Inc.com shall have the right
to refuse or cancel any such orders whether or not the order
has been confirmed and your credit card charged. If your
credit card has already been charged for the purchase and your
order is canceled, Wallpaper-Inc.com shall immediately
issue a credit to your credit card account in the amount of
the incorrect price along with the shipping
charges.
Order Acceptance
Policy
Your receipt of
an electronic or other form of order confirmation does not
signify our acceptance of your order, nor does it constitute
confirmation of our offer to sell. Wallpaper-Inc.com
reserves the right at any time after receipt of your order to
accept or decline your order for any reason or to supply less
than the quantity you ordered of any
item.
Return
Policy
We guarantee any and
all items sold on our website to be free from defects. We will
replace defective products at no charge to you the customer.
Please call toll free (888) 925-5268 or e-mail service@wallpaper-inc.com if you have any defective products that
need replaced.
All items
returned must have a valid return authorization number (RA #).
We will accept unopened rolls of wallpaper or border within 30
days of purchase for refund. There will be a 25% restocking
fee on returned products. Exchanges will be considered.
NOTE: All returned items must be sealed in their
original package.
Call (888) 925-5268 or
e-mail service@wallpaper-inc.com to obtain an RA #.
Items returned
without this number will not be
accepted.
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Payment
Types
   
We accept Visa, MasterCard, American Express,
and Discover.
Sorry, no COD's.
Please note that orders shipped within Ohio will
be charged 7%sales tax.
We will also accept checks
or money orders.
Please send (with your order information)
to:
Wallpaper Warehouse, Inc.
11986 Pleasant Valley Road
Chillicothe, OH 45601
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We currently use Skipjack
Merchant Services to process our online transactions. Skipjack
is in the upper tier of secure transaction providers, because
it uses the most powerful encryption technology that exists to
give our customers peace of mind when ordering.
We'd like you to know
that:
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We make
every attempt to display products as closely
as possible to their actual appearance. However, because
every monitor displays images slightly different, we
cannot guarantee accuracy. If you wish, you can first
order a sample. Samples are available for most of the
patterns we sale. |
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If you are
hanging prepasted wallpaper or border over any surface
other than a flat painted surface we strongly
recommend that you use an adhesive or
paste. |
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Wallpaper-Inc tries to set a different standard
for doing business in today's world. |
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We
have been in the wallpaper business since
1985. |
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We
are not just another virtual or online store. We have
retail outlets in Ohio, Kentucky, and West
Virginia. |
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We
stock most items displayed on our site. This allows us
to offer you the best savings. |
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The
majority of items on our website are stocked at each
retail location. |
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96%
of our orders are shipped within 24 hours. |
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Whatever the reason you may contact us toll free
at (888) 925-5268. |
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We
charge one fee for shipping your order. We have no
hidden fees. |
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We
price and sell all wallpaper only in DOUBLE ROLLS (D/R).
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Thank you for taking the time to browse and/or
shop our site. |
Special Quotes (Quick Quotes)
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